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Terms of Trade

About our insurance services.

We arrange insurance for boat owners . As an intermediary, we act as an underwriting agent for the insurer. This means the insurer confers upon us the authority to determine policy acceptance, premiums and terms (within agreed limits) on policies for  boats within specific territorial areas. Our service includes detailing the scope and benefits of our policies and arranging your insurance cover upon your instruction. We will help you with any ongoing changes you have to make and provide emergency claims assistance service.

Where our preferred insurer is unable to assist with cover, we may look to secure terms on the wider market. When we do this we will advise you.

We are a specialist marine insurance business and can arrange cover for classes of business outside the cope of our underwriting authority as well, such as international shipping cover and marine trades cover.

Mariner Marine Insurance is a registered financial services provider. (FSP350466)

What information do you need to disclose?

It is your responsibility to provide complete and accurate information to us and your insurers when you take out your insurance policy, throughout the life of your policy and when you renew your insurance. It is important that you ensure that all statements made during the proposal process, claim forms and, other documents are full and accurate. If a form is completed on your behalf, you should check that the answers shown to any questions are true and accurate before proceeding.

If you fail to disclose any material information to your insurers or provide inaccurate information, this could invalidate your insurance policy and could mean that part or all of a claim may not be paid. If you are in any doubt about whether information is material, you should disclose it.

Information about criminal activity is subject to the rights set out in the Criminal Records (Clean Slate) Act 2004. 
    

Confidentiality and Data Protection

All information about you will be treated as private and confidential and kept secure. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance. 

We may also use the information we hold about you to provide you with information on other products and services we can offer which we feel may be appropriate for you. If you cancel or lapse your policy we may contact you in the future to provide a quotation.

Under the Data Privacy Act 1993 you have rights of access to  and correction of any personal information we hold about you in our records. If you have any queries or requests in this regard please contact us.

How can you make a payment?

We normally accept payment by cash, cheque or Visa and MasterCard. Credit Card payments are subject to a 2% service charge.

In order to be able to offer you credit facilities, we have established Watermark Premium Funding. This company is a sister company to Mariner Marine Insurance Ltd and offers a facility where by Watermark will pay your premium to Mariner on your behalf. You then repay Watermark on an installment basis through the year.

Watermark Premium Funding is a registered financial services provider. (FSP358466)

How we hold your money.

Premium(s) and any other monies we may hold on your behalf (for example Fire Service Levies) will be held in a separate Trust account until such time as they are remitted on your behalf.

What to do if you have a complaint.

If you wish to register a complaint please contact us at:

Mariner Marine Insurance Limited      
Po Box 204362
Highbrook
Auckland 2161                Phone 0800 466 467

As part of our registration, we have engaged Financial Services Complaints Ltd. as our disputes resolution service.

ABOUT US

Work with experienced marine insurance experts who understand you and what your boat needs. Our wide range of boat insurance policies will ensure that we can find the right solution for you. Backed by Vero Insurance, our marine insurance policies benefit from their strong and stable position in the market.

Find out more  >


 
 
 
   
f1 Mariner Marine Insurance Ltd is an underwriting agency of Vero Insurance New Zealand Limited.
To view the insurer's Financial Strength Rating click 
here

 
 

CONTACT US

phn
0800 466 467
info@marinermarine.co.nz
 
Building 6,
15 Accent Drive,
East Tamaki,
Auckland,
New Zealand